MAINTENANCE & INSPECTIONS

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When a maintenance request comes in, we create a work order and email it to the assigned vendor. At that time, the tenant is sent an update with the assigned vendor and the owner is sent an update with the work order information as well. If owners have any information to add, this allows time.

The management contract indicates that we offer a $500 cost control guarantee that can be spent without consulting an owner (state required repairs, such as water heaters and AC in extreme heat are naturally an exception), but this system allows for owners to be kept aware of the situation regardless of the severity of the repair. Copies of the invoices are available at any time.

• We conduct inspections upon move-in and move-out and ensure all maintenance issues are addressed in a timely manner.
• Move in/out inspections are backed up by photos to show the condition of the property at the time of inspection.

When a tenant moves out, Keyway Property Management staff will perform a move-out inspection and create work orders to address any necessary cleaning or repairs.

Tenants charges are assessed accordingly and the owners are informed of any items that need to be addressed that would be the responsibility of the owner. Work is performed efficiently, and the home is ready for new tenants! All homes are re-keyed between tenants.